Welcome to Wine Tours Madeira. These Terms and Conditions outline the rules and regulations for using our website and booking our services. By accessing this website and making a reservation, you accept and agree to be bound by these Terms. If you do not agree to these Terms, please do not use our website or services. 

General Information

1.1 Wine Tours Madeira is a tour company providing guided wine experiences in Madeira. 

1.2 By booking a tour through our website, you confirm that you are at least 18 years old or have parental/guardian consent. 

1.3 These Terms may be updated from time to time. Your continued use of the website after updates constitutes your acceptance of the changes.

Booking and Payments

2.1 Payment must be made at the time of booking unless otherwise agreed. We accept major credit/debit cards and other online payment methods. 

2.2 Prices are listed in [Insert Currency] and include applicable taxes unless stated otherwise. 

Cancellation and Refund Policy

3.1 Customer Cancellations: 

The cancellation period for a tour varies from product to product. Please check each one on its respective page. 

No-shows are not eligible for a refund. 

3.2 Company Cancellations: 

If we cancel a tour due to weather conditions, unforeseen circumstances, or minimum participant requirements not being met, you will receive a full refund or an alternative tour option. 

3.3 Refunds will be processed within 30 business days to the original payment method. 

Tour Participation and Conduct

4.1 Participants must follow all safety guidelines provided by the tour guide. 

4.2 Wine Tours Madeira reserves the right to refuse service or remove individuals from a tour if they: 

Are intoxicated or disruptive. 

Engage in illegal or inappropriate behavior. 

Violate safety regulations. 

4.3 Participants must inform us in advance of any allergies, dietary restrictions, or medical conditions that may affect their participation. 

Liability and Disclaimer

5.1 Wine Tours Madeira is not responsible for any injuries, accidents, loss of personal belongings, or delays caused by third-party providers. 

5.2 Guests participate at their own risk, and we recommend travel insurance for all participants. 

5.3 The company is not liable for disruptions due to force majeure events, including but not limited to natural disasters, strikes, or government restrictions. 

Privacy Policy

6.1 Your personal data is collected and processed in accordance with our Privacy Policy. We do not share your information with third parties except as necessary to process your booking. 

6.2 By using this website, you consent to our data practices as outlined in our Privacy Policy. 

Intellectual Property

7.1 All content on this website (text, images, logos, and branding) is the property of Wine Tours Madeira and may not be copied, modified, or distributed without our written consent. 

7.2 Unauthorized use of our materials may result in legal action. 

Governing Law and Dispute Resolution

8.1 These Terms and Conditions are governed by the laws of Portugal. 

8.2 Any disputes arising from these Terms shall be settled in the courts of Madeira, Portugal. 

Contact Information

For any inquiries regarding these Terms and Conditions, please contact us at: 

📍 www.winetoursmadeira.com 

📧 hello@winetoursmadeira.com 

📞 +351 911 911 711